Managing Your Account
If you have any queries about creating or managing a SmartSurvey account, then have a look at the topics on this page. If you can’t find what you’re looking for, then contact our team for assistance.
-
Back to menu
- Copying or Transferring Themes to User Accounts
- Copying Contact Lists to User Accounts
- Transferring or Copying Surveys to User Accounts
- Setting Up Survey Permissions for Users
- Adding User Accounts
- Editing User Accounts
- Logging into User Accounts
- Amending Response Allowances for Users
- Increasing Your Account's User Allowance
- Password Policies
- Two-Factor Authentication
- Restricting account access by IP address
- Account Default Templates
- Sharing a Theme with Sub-Users
- Allowing Sub-Users to Share Surveys
- Giving User Management Rights to Sub-Users
- Disabling or Removing Users from a Team Account
- Allowing User Managers to Manage the Shared Question Library
- Linked Accounts and User Management
- Subscription Options
- Do you offer a one-time survey fee?
- Signing Up For a Free Or Trial Account
- Single-Sign-On (SSO)
- SSO Error codes
- Setup SSO on Active Directory Federation Services
- Setup SSO on Azure Active Directory
- Introduction to SSO feature
- Changing Your Email, Password or Account Details
- Password Policies
- Two-Factor Authentication
- Browser Compatibility
- Logging in to SmartSurvey
- Raising and Sending a Support Ticket
- GDPR Resources
- GDPR – Exercising Rights of Erasure or Access
- GDPR – Complying with requests from respondents
- GDPR - Removing Personal Data from Surveys
- IP Address Tracking
- Upgrading To A Paid Plan
- Changing Your Paid Plan
- Canceling Subscriptions
- Auto-Renew
- Receiving Paper Receipts by Mail
- Parked Responses
- Viewing and Updating Your Billing Details
- Expired Cards and Missed Payments
- Automatic Payments and Manual Invoicing
- Downgrading and Existing Surveys
- Changing Your Email, Password or Account Details
- Viewing and Updating Your Billing Details
- Signing Up For a Free Or Trial Account
- Where to find Your Account Number
- API and Webhooks
- Custom Domains
- Unsubscribing from SmartSurvey Emails
- Deleting a SmartSurvey Account
- Device Management
- API Version 2 Changes
- Using a Google Account to Access SmartSurvey
- AI Credits
- How to Downgrade from a Trial Account to Our Free Basic Plan
- Multiple Custom Domains
- Introduction to SSO feature
- Setup SSO on Azure Active Directory
- Setup SSO on Active Directory Federation Services
- SSO Error codes
- Single-Sign-On (SSO)
- Viewing and Managing Surveys
- Using Folders to Organize Surveys
- Creating and Managing Survey Folders
- Finding and Correcting Insecure Content in Surveys.